Claims

Contact us

norway.claims@aig.com

+47 22 00 20 80

Opening hours: Mon.-Fri. 9.30 am to 3.00 pm

Report a claim in English

However big or small, our priority is to resolve the claims as quickly as possible.

COVID-19 – Travel Insurance cover trip cancellation for corporate clients with Group+ insurance policy

Updated 20.05.2020

We are continuing to closely monitor developments around Europe and locally related to Coronavirus (COVID-19). While the situation remains fluid, in Norway, we are guided by the direction of the Ministry of Foreign Affairs and the Norwegian Institute of Public Health where travel bans are concerned.  AIG covers the cancellation of trips to countries where the Ministry of Foreign Affairs and the Norwegian Institute of Public Health have advised against traveling.

As of March 14th, 2020, the Ministry of Foreign Affairs has advised that all non-essential travel outside Norway is prohibited. The Ministry of Foreign Affairs will re-evaluate the advice by June 15th. for travel to other Nordic countries and by July the 20th. for travel to nearby European countries. Accordingly, AIG Norge (AIG Europe S.A. Norway Branch) will cover cancellations under its Group+ travel insurance policy* for so long as the travel restriction applies and for departures scheduled within 7 days of the date the travel restriction is still in place.  Please note that this only applies where the travel was booked and the policy was purchased, before the travel restrictions were introduced on March 14th, 2020. Please further note that cover is always subject to the terms and conditions of the insurance policy. 

If your travel plans have been disrupted, please contact the airline or your travel agent, as your travel insurance only covers any costs which are not refunded or reimbursed by your tour operator. Please note that several airlines have already begun re-booking and reimbursement.

If you are unsure about traveling to a destination which is not mentioned by the Ministry of Foreign Affairs and the Norwegian Institute of Public Health, we recommend contacting your tour operator.

As the government continues to update its restrictions around travel, please stay informed by visiting the following websites: Norwegian Institute of Public Health & Ministry of Foreign Affairs travel information / Government.

* For complete description of coverage, please review your policy wording.
 

Other useful information

  • Emergency assistance - If you need emergency medical assistance abroad, please call SOS International at +45 38 48 92 50.
  • Country register for Norwegian citizens abroad - In cooperation with the Ministry of Foreign Affairs, we recommend that all Norwegians who are now in another country register on the government's website www.reiseregistrering.no
  • If you need help from the Norwegian authorities abroad - If you need help from the Norwegian authorities and you are in another country, you should contact your nearest Norwegian foreign service or contact the Ministry of Foreign Affairs (UD) by phone  + 47 23 95 00 00. 

How to report a claim

To provide quick and efficient claims handling we recommend you to have your policy number ready (not necessary if you have an insurace through your credit card). Please fill out the claims form with all relevant documentation.

We prefer that the claims form is sent electronically, but please contact us on the phone if necessary.

Travel insurance

Travel Insurance

To submit a claim in relation to:

  • Trip interruption or cancellation because of accident or illness
  • Trip delays
  • Personal belongings/luggage
  • Sickness/accident while traveling
  • Deductible insurance for rental cars

Other insurances

ID theft

Please attach the following documentation:

  • Policy number must be stated
  • A description of the events leading to the loss
  • Police report
  • If the claims is about identity theft – documentation that can confirm the identity theft
  • If the claim is for keys or securities you have to attach original receipts for the replacement cost of said keys or securities
  • If the claim is for robbery insurance in ATMs the original receipts/bank statement that documents the cash withdrawal must be attached as well as documentation about any witnesses to the robbery
  • If the claim is for purse insurance please submit the original receipts and the date of purchase for the purse and its content
  • If the claim is about theft of credit card and/or abuse if SIM-card you have to have a confirmation from the bank/credit card company/phone company that confirms the blocking of your card and that it has been abused
  • If the claim is submitted due a hospitalization after an accident please provide a closer description of the accident/claims incident

The insurance companies central claims registry – FOSS

All claims that are submitted to an insurance company are registered in FOSS (the insurance companies central claims registry). If you have questions regarding this you can contact the claims department or go to Finans Norge for more information.

Opening hours

Opening hours:

Monday to Friday 9.30 am – 3.00 pm


Inquiries after opening hours

If you call us after our opening hours you will be put through to our 24/7 emergency line.
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Contact the claims department

Emailnorway.claims@aig.com

Telephone: +47 22 00 20 80

Address
AIG  
v/Skadeavdelingen  
Postboks 1588 Vika  
0118 Oslo
Norway

For medical emergency and repatriation, call SOS International

Telephone: + 45 38 48 92 50 (Fax: + 45 70 10 50 56)

Please have your policy number available when you call SOS International.

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