Travel Claim

Report a claim for an incident related to or occuring during travel.

      What you need to file a Travel Claim

  • Policy number, unless claiming with coverage through your credit card
  • If claiming with coverage through your credit card, please provide the first six and last four digits in the card number and your bank statement showing that you have paid for 50% of the transportation expenses with this card
  • Bank details in case of payment
  • Information and documentation supporting the loss that has been suffered, including but not limited to:
    • Travel Documents, including tickets, contracts / agreements / bookings, or proof of cancellation or refund
    • Receipts, invoices, credit card statements, or bank statements showing expenses incurred and payment type
    • Medical documents and expenses
    • Documentation from your airline / transportation company including fees, compensation, refunds, confirmation of delay, or damage or loss reports (PIR)
    • Police reports

Report a Travel Claim

    How to report a claim?

Report your claim using our online form. Make sure you have all the required documents and information ready before your start. 

 

Report a Claim Online

 After you have reported a claim

You will receive a new email with you reference number as soon as the claim has been registered. One of our claims professionals will contact you as soon as possible if we need any further information that might be required to handle your claim. We will do our best to process your claim as fast as possible. Processing time can vary with complexity and retrieval of additional documentation. 

FAQs

For full details of what your policy covers please refer to your policy document. 

Our claims professionals will contact you as soon as possible with your claim number and details of any further information that might be required to handle your claim. We will do our best to process your claim as fast as possible. Processing time can vary with complexity and retrieval of additional documentation. 

For emergency medical assistance please call SOS International:

Telephone: +45 38 48 92 50

Please have your policy number available when you contact SOS International

In the event that you need to cancel your trip, you must contact the airline or travel operator first and request a refund. If you cannot get a refund you can submit a claim under your travel insurance.

No, reimbursement for bonus points or air miles is not provided.

Yes, you should take the necessary steps to report the theft and recover your stolen property, in the event it is found.  

Yes, you should take the necessary steps to report the theft and recover your stolen property, in the event it is found.  

Yes. The damage must be reported immediately to the airline or any other carrier. As part of your claim, we will ask for a Property Irregularity Report (PIR) which is proof that the damage reported occurred during the time the baggage was checked in.

For full details of what your policy covers please refer to your policy document. 

For full details of what your policy covers please refer to your policy document. 

Please contact the airline to obtain a Property Irregularity Report (PIR) tracking number for the delayed luggage.

For full details of what your policy covers please refer to your policy document. 

Please contact the airline/operator for a written explanation of the reason for the delay and its duration. 

Yes, provided that the cause of the original delay is covered by the travel insurance. For more information, please see your insurance documents. 

The insurance period is indicated in the certificate of insurance.

The person or persons named in the insurance certificate.

For more information about current travel advice, please visit the government or FHI's website:

https://www.regjeringen.no/no/tema/utenrikssaker/reiseinformasjon/id2413163/

https://www.fhi.no/nettpub/coronavirus/befolkningen/reiserad-koronavirus-covid-19/

Yes - we recommend everyone travelling within EEA should obtain this card. The European Health Insurance Card officially documents that you are entitled to coverage of medically necessary healthcare in another EEA country under the same conditions as that country's own nationals. You should carry the card if you will be staying temporarily in another EEA country or Switzerland. For more information please visit:  https://www.helsenorge.no/en/health-rights-tourist-abroad/the-european-health-insurance-card/