In case of identity theft, any documentation that can confirm the identity theft
In the case of key and paper insurance, the insured must enclose original receipts for the recovery of keys and paper
In the case of robbery insurance for ATM withdrawals, original receipts/bank statements confirming the withdrawal of cash must be enclosed, as well as confirmation from any witnesses to the robbery
In case of bag insurance, please enclose the original receipt, as well as the date of purchase of the bag, as well as its contents
In the event of theft of credit cards and/or misuse of SIM cards, confirmation from the bank/credit card company/telephone company must be enclosed showing blocking of cards and misused cards
In case of hospitalisation as a result of accident, please provide a more detailed description of the illness/injury
ID Insurance Claim
How to report a claim?
Download and complete the PDF on your computer by clicking on Report a Claim and email it to us or print it out and send it in the mail.
You will receive a new email with you reference number as soon as the claim has been registered. One of our claims professionals will contact you as soon as possible if we need any further information that might be required to handle your claim. We will do our best to process your claim as fast as possible. Processing time can vary with complexity and retrieval of additional documentation.
What you need to report an ID Theft Claim
How to report a claim?
After you have reported a claim